Caring for your new mattress

Caring for your new mattress


When your new Glencraft mattress is delivered and unpacked, you may find that there is a slight smell from the natural materials that are used to create your mattress.

These smells are completely normal and the scent will dissipate and reduce over time. You can help speed this process up by not letting the temperature or humidity rise too much in that room.

Trying to keep the room well aired and ventilated.

You should remove sheets and bedding to help the mattress acclimatise and release any scents from the natural fillings.

Mattress Care​

It is important to let your mattress breathe to allow body moisture to dissipate. Air your mattress on a weekly basis – simply leave the bed linen turned back for a few hours each time and allow air to circulate around and through the mattress.

You can clean your mattress every other month with a soft brush to keep it clear of dust and fluff – do not use a vacuum cleaner as this will unduly disturb the upholstery fillings.

Treat spills and stains immediately using dry towels.

Do not use detergents or chemical cleaners as this may bleach or damage the fabric.

Do not sit on the edge of the mattress more than you have too.

Do not stand or jump on your mattress.

Do not forget to invest in a mattress protector.

Turning Your New Luxury Merida Mattress​

The mattress should be flipped or rotated every three months to encourage the upholstery fillings to settle more evenly, we’ll send you an email every three months to remind you.

The flip should ensure that what was the top (sleeping) surface becomes the bottom surface. The rotation swaps head to toe. Follow the turning instructions below.

Never attempt to fold or roll your mattress, even for a short period of time. Your mattress is designed and constructed for use only in a flat position. Please always store your mattress in a flat position.

You should not attempt to turn or rotate the mattress by yourself. We recommend that you seek assistance. Apart from the risk of personal injury to yourself, you also risk damaging the pocket springs should you bend or roll the mattress.

The sewn on handles are intended to help rotate and position the mattress while lying flat on the divan base. Handles sewn to a mattress are not designed to support the full weight of the mattress and you would risk damaging the border upholstery.

Size On Delivery - Our naturally filled mattresses can compress due to transportation and storage. This is a perfectly normal consequence of the luxuriously soft construction and it will soon resume its natural shape and size. Once unwrapped leave the mattress uncovered for a few hours to let it breathe. You may notice a slight odour after the mattress has been taken out of its plastic packaging. The natural fillings will occasionally release a smell but it is no cause for concern. It will dissipate once the mattress has been well aired.

Settlement - The natural materials in our mattresses will settle and dip* in the area where you sleep. Most people tend to sleep in the same position on their mattress every night. Body impressions are therefore a normal occurrence and a positive indication that the generous amount of upholstery fillings used in Glencraft mattresses are conforming to your body’s unique shape, weight and sleeping pattern. These upholstery fillings will settle and dip in the area where you sleep, which can leave a ridge in the centre of the mattress (this will be more noticeable in larger mattresses). Your mattress must be rotated and turned as indicated in the next email to minimise body impressions. Shake and plump a topper at the same time as rotating and turning your mattress to minimise body impressions.

*A dip of around 2.5cm is not uncommon and not a sign of fault.

Support - Initially all the fillings are puffed up and tightly packed into the case. This has a firming effect. As your mattress settles (see above) the fillings have more room to move and the mattress develops a slightly softer feel. This process normally takes between six to eight weeks with nightly use.